Terms of Agreement
Last Updated: May 2026
This Consulting and Coaching Client Agreement (“Agreement”) is entered into by and between Dr. Dwayne Custer Consulting LLC (“Company,” “Consultant,” “Coach,” “we,” “our,” or “us”) and the individual or entity engaging in services (“Client,” “you,” or “your”).
By purchasing, scheduling, participating in, or otherwise engaging in services provided by Dr. Dwayne Custer Consulting LLC, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Scope of Services
Dr. Dwayne Custer Consulting LLC provides consulting, coaching, educational facilitation, reflective writing guidance, workshops, courses, and related professional development services.
Services may include:
- reflective writing facilitation,
- narrative development,
- transformational coaching,
- identity-centered consulting,
- educational workshops,
- professional development guidance,
- online courses,
- and related educational or consulting activities.
Specific services, pricing, duration, and scheduling arrangements may be agreed upon separately in writing, email correspondence, invoices, scheduling platforms, or service descriptions.
2. Coaching and Consulting Relationship
The Client understands and agrees that coaching and consulting services are collaborative, educational, and growth-oriented in nature.
The Client acknowledges that:
- coaching and consulting are not psychotherapy,
- services are not mental health treatment,
- services do not constitute psychological counseling,
- no medical or psychiatric services are provided,
- and participation does not establish a therapist-client relationship.
The Company does not diagnose, treat, or cure mental health conditions.
If the Client is experiencing severe emotional distress, mental health concerns, crisis situations, or psychiatric symptoms, the Client is encouraged to seek assistance from a licensed healthcare or mental health professional.
3. Personal Responsibility
The Client understands that participation in reflective writing, identity exploration, personal narrative work, and transformational learning may involve emotional discomfort, self-reflection, or challenging conversations.
The Client accepts full responsibility for:
- personal decisions,
- interpretations,
- actions,
- emotional responses,
- and outcomes resulting from participation in services.
The Company makes no guarantees regarding personal, emotional, professional, financial, relational, or educational outcomes.
4. Confidentiality
The Company respects the privacy of Client communications and will make reasonable efforts to maintain confidentiality regarding information voluntarily shared during coaching or consulting sessions.
However, the Client understands and acknowledges that:
- coaching and consulting relationships may not carry the same legal confidentiality protections as licensed psychotherapy or healthcare services,
- electronic communications cannot be guaranteed completely secure,
- and confidentiality may be limited by applicable law.
The Company reserves the right to disclose information if required by law, court order, or where disclosure is reasonably necessary to prevent imminent harm.
5. Intellectual Property
All materials, frameworks, exercises, writings, educational content, methodologies, course materials, presentations, graphics, recordings, downloads, and related resources provided by Dr. Dwayne Custer Consulting LLC remain the intellectual property of the Company unless otherwise stated.
Materials are provided for individual personal or professional use only and may not be:
- reproduced,
- distributed,
- recorded,
- shared,
- published,
- or commercially reused
without prior written permission.
6. Payment and Scheduling
The Client agrees to pay all fees associated with services as outlined in invoices, payment portals, service descriptions, or written agreements.
Payment terms may include:
- advance payment,
- installment arrangements,
- package pricing,
- or recurring billing.
Sessions may be rescheduled with reasonable notice. Missed appointments or late cancellations may be subject to fees or forfeiture of the scheduled session at the Company’s discretion.
7. No Guarantees
The Company does not guarantee:
- specific results,
- business outcomes,
- emotional transformation,
- publication success,
- relationship outcomes,
- career advancement,
- or personal growth milestones.
Each Client’s experience and outcomes will vary based on individual circumstances and participation.
8. Assumption of Risk
The Client voluntarily participates in coaching, consulting, reflective writing, educational exercises, and transformational activities with full understanding that such participation may involve emotional discomfort, vulnerability, or personal reflection.
The Client assumes full responsibility for participation and any resulting consequences.
9. Limitation of Liability
To the fullest extent permitted by law, Dr. Dwayne Custer Consulting LLC shall not be liable for any direct, indirect, incidental, consequential, emotional, financial, or special damages arising from participation in services or reliance upon information provided through coaching, consulting, workshops, courses, or related materials.
10. Technology and Online Services
The Client understands that services may be delivered through online platforms including video conferencing, email, course portals, scheduling software, or third-party systems.
The Company is not responsible for interruptions, technical failures, data breaches, or third-party platform issues beyond its reasonable control.
11. Termination
Either party may terminate the coaching or consulting relationship at any time, subject to any applicable payment obligations or package terms already agreed upon.
The Company reserves the right to terminate services if:
- boundaries are repeatedly violated,
- communication becomes abusive,
- participation becomes inappropriate,
- or services fall outside the Company’s professional scope.
12. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Oregon.
13. Acceptance of Terms
By scheduling, purchasing, participating in, or engaging in services provided by Dr. Dwayne Custer Consulting LLC, the Client acknowledges that they have read, understood, and voluntarily agreed to the terms of this Agreement.
Contact
Dr. Dwayne Custer Consulting LLC
Portland, Oregon
Website: https://drdwaynecuster.com